Thought I would share this message from HMRC in case you have also have trouble getting through to HMRC in recent months.
After hours of listing to this message or similar ones 80% of the time I call HMRC I just wondered if you have similar experiences over recent months.
This is an indication of how much HMRC want to speak to you? From a large Government department, central to the finances of the country and to clearing the deficit, raising funds to run the country it is mind blowing that this is the response so much of the time you call HMRC.
If you finally get through there is a good chance you will find the department you’re trying to contact will have moved and you will have to go through the whole process again.
Senior staff at HMRC too often live in their own little bubble with a large lack of understanding of the world outside of HMRC and a lack of respect for the very people paying tax that fund their wages and that of other public departments. Poor communication, poor planning and poor use of resources.
90% of tax collection is done by accountants and taxpayers themselves under the “Self Assessment” system. You would think HMRC could cope with the 10% of less of the process they have to manage?
Personally I think it would save money and lead to a much more effective system to enable accountants to do more without having to go through the painful time wasting experience of contacting HMRC. That would mean less staff were needed at HMRC and things would get done quicker.
As there are so many fines now for taxpayers doing things late now, lots of sticks and no carrots, perhaps it is time for fines to be introduced for HMRC to pay if they don’t do their small part of the process effectively and on time?
If the boot was on the other foot maybe HMRC would become more efficient?
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